All reader reviews by JessV


I went to Arbutus with three friends in early September and was really disappointed. We had been looking forward to it for a while, but the experience most definitely did not live up to the hype.

I and one other of our party arrived half an hour early, and asked if we could have a drink at the bar. Despite the fact that it was empty, this caused some discussion before it was agreed that we could have a drink whilst we were waiting for the other two of our party to arrive.

Once we were all seated, we ordered without difficulty, however when we requested water from a passing waitress we were met with a rude 'if you can just let me finish what I'm doing then i'll get someone to come to you'. It was the tone it was said in more than anything.

We finished our starters 20 minutes after ordering, and literally as our plates were taken away the mains were delivered. My friend complained, and the waiter was very good in that he made no fuss but took it away and delivered again 20 minutes later. When you are paying a decent amount for food, you expect to be given the time to enjoy it.

The food was ok, but it didn't blow me away. It was like a solid gastropub meal - nice for your local but not for a special night out. I think we would have enjoyed it more if the whole experience had been more pleasant.

Anyway, we ordered coffee with our dessert and the coffees never arrived. By this time we were a bit fed up so we didn't bother requesting them again.

We asked for the bill, and found that we had been charged the service charge twice. The waiter apologised profusely, took it away, and came back with the recalculated bill. It was then that we realised that we had been charged for an additional main course (5 in total for a party of 4). again, the bill was sent away to be recalculated.

All in all, a hugely disappointing experience, which I would not recommend to anyone. There are plenty of places with better service and food for the same price. Don't go there!

Thursday, October 04, 2007
Overall rating 3 stars
Food 6 | Service 1 | Atmosphere 5 | Value for money 1

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