All reader reviews by HRich
Went here last night and the service was absolutely appalling!
Firstly, the wrong starter was brought out to one of the diners in our groups, but this was quickly ( but not politely) resolved.
When the main course one diner had asked for her lamb to be medium rare. She was hesitant to send it back when it arrived bloody, as she admitted that this was how she had ordered it, but we assured her the kitchen would not mind cooking it through slightly more. When she asked for it to be cooked a bit further the waitress took it away to see what she could do. We were then left alone for 10 minutes, and asked several other waiters what the problem was. We were then told that there would be a 20 minute wait if she wanted it to be cooked more. She said not to worry, however, the food did still not arrive for another 20 minutes, and when it did it was then just as rare as it had originally been and without a single apology! Naturally all of us had eaten by then so she then had to eat alone.
Throughout this whole time, we consistently had trouble ordering drinks and often had to place an order more than once.
When we were finished we asked to see the dessert menu. By this time it was almost 9:30pm. I had been told, when I booked the table several months ago, that we may need to leave at 9pm but was nevertheless shocked when the bookings manager came over and asked us to move. We eneded up having to have our dessert outside.
Once outside the service got slightly better but when we ordered dessert my husband asked for a recommendation. The waitress suggested the chocolate fondant, and he had been dithering about a caramel banana dessert, but went along with her recommendation. When the desserts arrived she had brought both, along with the other desserts ordered. We therefore had problems with the order of our starters, main course and dessert!
The food is good, but it's totlly let down by the unprofessional and imcomeptent staff!
Thursday, April 19, 2007
Food 7 | Service 0 | Atmosphere 5 | Value for money 2