All reader reviews by Jason

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Amazing restaurant! Appalling service!

From the moment we arrived for drinks in the parlour it all went wrong. We sat waiting for some service for nearly 10 minutes whilst the staff (all 20 of them) talked and avoided all eye contact with us. Finally after a frantic wave of my hand we spoke to a waitress who told us she would send someone else over.

10 minutes later our waitress comes to take our order. Order placed, 1 bottle of white wine & 4 glasses and 1 glass of red. A further 10 minutes and a 1 glass of white and 1 glass of red was delivered to out neighbouring table. Simple mistake they were meant for us….but obviously the wrong order….back to square 1….reordered the wine….further 5 minutes for drinks to arrive… 20 minutes later and ready to order another bottle, our ever so friendly waiting staff manage to avoid all eye contact again….. You get the picture… Anyway on to dinner…., walking to table and all members of staff smiling and very welcoming…..that is until we get to our table (in a great spot) Our French waiter happens to be the most miserable person we have ever encountered. We smile, we are pleasant and still this guy is determined not to remotely make our experience enjoyable.

The food and venue was amazing. The service really lets this place down. We like many others did not pay our discretionary service charge, which is a shame for staff who do work hard. The manager spoke to us and offered us free champagne tp apologise which we turned down so we at least felt like they were aware of their service issues.

We will go back to give what could be a great restaurant and bar another chance.

Friday, July 27, 2007
Overall rating 5 stars
Food 8 | Service 0 | Atmosphere 6 | Value for money 4

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