All reader reviews by tralee
Having frequented Bonds many times before for dinner, lunch and drinks, I was most disappointed at my recent visit (3 Sept). The limited starter menu has forced me to consider other restaurants; one vegetarian starter, and one with pork, one with chicken livers and rest all fish? Dinning with a Muslim client, allergic to fish myself and not an organs or pork person, it was by default that I opted for the artichoke starter. When I asked the ever-knowing waiter whether I could have some asparagus, I had a detailed 2 minute lecture on how asparagus was out of season (despite buying some the day before in M&S). I informed the waiter that I had bought some the day before and that they were still available, to which he promptly replied “we don’t serve anything that isn’t fresh”. To top it all off, my artichoke salad, drowning in a sea of lettuce miraculously had 2 asparagus heads in it – quite a mean feat considering they were out of season. The time delay between courses took too long for a business lunch and my request for duck to be medium (accepting full risk of it being overdone when ordering) was served rare! Last time I checked I was paying for the meal. Needless to say I didn’t question the freshness of the asparagus heads!
Honestly after the 'asparagus debate' – I thought it best to try and focus on the purpose of the lunch, i.e. business and get out of there ASAP. Definitely not going back in a hurry and definitely warning future potential patrons.
Thursday, September 06, 2007
Food 5 | Service 4 | Atmosphere 5 | Value for money 4
Knowing full well that we would be getting a busy, consistently popular place, we expected at least that we would be seated shortly, and have our table ready when we arrived (booked for 8pm arrived 8:10pm). I called to reserve a table and was promptly promised this was arranged - however when we arrived we spent 10 minutes in the way of the waiters, and kitchen staff, watching how it is all put together (less appealing), whilst waiting for a table to become available.
Once seated we had the mandatory olives and bread slapped on the table. It took another good 10 minutes to receive butter for the bread and even longer to take a drinks order. The redeeming fact that kept us there was the quality of the food (lamb ribs, chicken, artichoke starter), and the fact that the service gradually progressed from non-existent to 'sickly sweet' as the place emptied. Few words of advice SS;
- don't take bookings if you cannot honour them
- find a suitable waiting area for patrons to wait (not your entrance or serving area)
- train the staff to be more consistent in their approach
- consider yourself very lucky you have the location you do; only affluent tourists accept such these levels of service.
Not rushing back or really recommending SS again.
Thursday, September 06, 2007
Food 8 | Service 5 | Atmosphere 6 | Value for money 6