All reader reviews by annie

Tuttons Brasserie

I ate at Tuttons with a friend this week .The whole experience was poor. Service was inadequate when we first arrived though picked up when a helpful waitress did her best. The food was almost cold. The waitress took it back to the kitchen but when it was served again there was no improvement. We did not eat most of our order. We were offered a discount. We said we did not want to pay for the items we complained about - twice - and this was agreed. I was horrified at the automatic inclusion of 15% service charge on the bill after such an awful experience. Although the manager was made aware of our complaints very little was done to rectify the situation. I would avoid this restaurant for many reasons but never before have i returned food because it was inedible!

Friday, October 12, 2007
Overall rating 2 stars
Food 0 | Service 3 | Atmosphere 3 | Value for money 0


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