All reader reviews by lobster pot restaurant
THIS IS A COMMENT BY THE LOBSTER POT RESTAURANT OWNERS AS WE FEEL THE REVIEW OF MONDAY, NOVEMBER 05, 2007 IS NOT JUSTIFIED.
We have been running this restaurant for over 16 years, and I can assure you we wouldn't be writing this review if the review was justified.
I recall this customer very well as I was the manager in charge at the time.
The lobster tail salad was very good value, for the size and quality of the dish. This was a starter portion so the lobster tail would be fairly small. The dish also contained samphires (seaweed salad) which doesn't come cheap. And finally the dish also contained caviar which everyone would know definitely know doesn't come cheap. You may have noticed the customer didn't not mention the price, it was only £11.50 !!!
In regards to the bouillabaisse, we have been selling bouillabaisse (our signature dish) for the last 16 years and have received numerous reviews from professional critics commenting how wonderful the bouillabaisse is. And every time we serve the bouillabaisse we warn the customers it would be hot, and as it was I who personally who served the bouillabaisse I did warn him. He assumed the dish was overcooked even though he didn't TASTE the fish, just the fact that the dish was hot he assumed it was overcooked, personally I believe it is best to serve a dish hot and not warm/cold.
Since the chef at the time checked the dish and found it to be cooked to perfection. I personally offered one of two choices, a different dish or two complimentary glasses of champagne.
I had mentioned before he ordered another dish that the bouillabaisse is the longest dish to cook and will take approximately 15-20 minutes as we cook all our produce from fresh, and a stew is known to always take time. Whereas every other dish would take 5-8 minutes to cook. He chose to take the bouillabaisse again!!!
If he wanted his food any faster he is better off going to a fast-food outlet where food is cooked 3-5 hours in advanced.
Again he was still not happy with the bouillabaisse, YET he finished it !!!... And I didn't charge the dish to the bill. Even though I didn't charge the bouillabaisse, he still wanted to pay less for the service.
I feel that we restaurants are falling victim to people who will do anything to get away with a CHEAP MEAL!!! While at the same time ruining the reputation of restaurants.
Friday, November 16, 2007
Food 5 | Service 5 | Atmosphere 5 | Value for money 5