All reader reviews by Ellie

The Rye Hotel

The Rye has so much going for it- great food, lovely atmosphere- a really cozy place on a winter evening and great garden outside in the summer. However, almost every time I go the service lets it down.

They often seem understaffed at the bar and food seems to take a really long time to come out. Once I asked how long my food would be as I'd been waiting for 45 minutes, and they came back and corrected me- it's only been 40 minutes ACTUALLY.....I had said it in the nicest possible way and they weren't busy at all- I'm just not sure the staff have ever had any customer service training. I have also been overcharged a number of times, with no apology forthcoming when we have queried the bill.

A great place overall but I just wish the staff were as nice as the owners there- a little customer service training and attention to detail would make a world of difference.

Tuesday, November 20, 2007
Overall rating 6 stars
Food 8 | Service 1 | Atmosphere 8 | Value for money 5

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