All reader reviews by jacstar
To be fair the Mogul have emailed me with an unconditional apology, and have offered a complimentary meal.
Tuesday, July 15, 2008
Food 3 | Service 0 | Atmosphere 0 | Value for money 0
My friends went to The Mogul last night at about 8:15-8:30pm. It was a group of 5 of us and we were seated downstairs.
The waiter who tended to us was surly and alarmingly rude. We were made to wait a long time for the waiter to take our initial drinks order, so after we requested his attention, we asked politely that he take our main meal order as well, which he refused to do. The drinks then arrived but he had forgotten our water, and diet coke. Poppadoms were brought which we readily ate as we were very hungry. We then waited for an HOUR for our main meals to arrive. There was no apology, no status update, nothing from our waiter as we got steadily more hot in the stuffy basement. The food finally arrived at close to 10PM, which considering we arrived at 8:30pm at the latest, was only a group of 5, and had only had poppadoms, is FAR too long to wait.
The waiter barked orders at us like "pass the plates" with not so much as a "please" or "thank you" the ENTIRE time we were there. We were extremely courteous to him, though it was obvious our efforts were futile from the beginning. His attitude stank, and upset two of my female companions, as they couldn't understand what we had done to deserve such vitriol.
The waiter also managed to forget one of the side dishes that we ordered, and I made sure to point out it hadn't arrived so that we weren't charged.
When it came to paying for the meal (which again took a while, since we couldn't get the waiter's attention) we saw the optional gratuity of 10% that was added to our bill, and chose not to pay it in full for the reasons detailed above. We instead paid for our food and told the waiter we would leave a tip in cash since he asked us why we weren't paying the billed amount, although, to be honest, the waiter deserved nothing of what we left.
As we were leaving we were then accosted by the manager(?) asking why we had not paid the optional gratuity, which we then explained again. I can't tell you how cross we were being asked again and again about an OPTIONAL gratuity amount which The Mogul did absolutely nothing to deserve. The only positive is that my friends thought the food was good, although I thought it was bland.
I will certainly not be going back, as this is one of the worst restaurant experiences I've had in a long time. I've given them my feedback which hopefully they will use constructively. I would recommend you go for value and great service for your money at the Millennium Balti House instead.
Monday, July 14, 2008
Food 3 | Service 0 | Atmosphere 0 | Value for money 1
I went to Oslo Court a couple of weeks ago and the memory still makes me smile.
The restaurant isn't really that hard to find, despite previous reviews I had read, although it is a slightly strange location, in a block of flats essentially.
The greeting we received when we arrived from the flamboyant dessert waiter was delightfully camp. The place was quite empty when we arrived but it soon filled up to capacity, and with food like this it's easy to see why.
My partner was slightly alarmed to hear it was a fixed £40 for the meal - we couldn't just have a couple of courses, but I didn't mind at all!
The menu comprises of comfort food done well - food from our youth, classic dishes that some food snobs might think cheesy. Aside from the number of choices in the menu, the waitress gave us a long list of specials, and then advised that they could alter any dish to our specification.
I chose avacado and prawns with seafood sauce. The avacado was so soft and the sauce was delicious. I then ordered beef wellington based on a review I had read, and it was fantastic. Beautifully cooked meat, just the right amount of pastry. By this point I was pretty full. I'd already eaten the crudites with delicious aioli, and the gorgeously buttery rolls before my starter arrived.
So I was very full, but due to my own greed and the generous portions. I asked for a pause before dessert, but then a fruit pavlova arrived. I was groaning but I ate it and it was very good.
The meal cost £120 for two with a nice bottle of wine, including service.
I struggled home with a heavy stomach, but it was well worth it. I would definitely recommend Oslo court for delicious comfort food, good service and a funny step back in time.
Thursday, June 05, 2008
Food 9 | Service 9 | Atmosphere 8 | Value for money 8
I went there last night, again based on the positive reviews and ratings left on london-eating. Again I was disappointed.
The staff were abrupt in manner, but slow with service even though the place was practically empty.
Having been to Turkey, knowing how fantastic the food is, and the fact that the menu stuck to Turkish cuisine, I was disappointed with the results. The food was presented like it wanted to be taken seriously as haute cuisine. With chives strewn artistically, and dressing adorning the plate in snazzy patterns it smacked of desperation.
I had tempura battered prawns with chilli sauce, which was actually tomato sauce, and the batter was greasy. My partner had halloumi cheese with (two) olives. I think had incik casserole, and although in parts the lamb was tender, it was hard to pick out amongst the fat. There was little sauce to go with it, but the potato puree was quite nice.
My partner had mixed grill I think. He spent most of the time trying to subtley remove the gristle in his mouth.
The wine menu was very reasonable. We had the Sancerre which was nice.
The meal came to £76, we put £80 in the box and received no change so I guess they thought they deserved a tip. We didn't leave the additional tip we would have, had they not been so presumptuous.
The one good thing I can say is that the hummous was nice.
As in my review for Stef's I'm curious as to who is leaving these reviews. We went for meals in these restaurants based on the glowing reviews on london-eating. We were regretting this on our way home.
Friday, December 21, 2007
Food 5 | Service 5 | Atmosphere 3 | Value for money 4
I don't understand why this place is getting such good reviews.
I went there with my partner a week ago on the basis of the positive reviews below. I was sorely disappointed.
The service was pretty slow, we saw nothing of Stef's charm as he was occupied with tending to the larger groups of people. They didn't take my name down correctly when I made my reservation which caused confusion on arrival.
The food was mediocre. I had mushrooms with garlic bread, the mushrooms were nothing special, and a bit gritty. I then had prawns on lemon risotto. The risotto was stodgy and didn't taste of lemon, but the colour was very vibrant. My partner had steak with peppercorn sauce and overcooked vegetables. The steak was gristly in parts.
My partner did enjoy his apple tart - said it was the best part of the meal, and considering he's not a pudding person that was saying a lot for the rest of the meal. My chocolate cake dessert was over-sweet and chemical tasting.
I did enjoy the wine.
At a total cost of £80 I left feeling quite cheated. Not authentically Italian, not even good gastro pub food.
I'm rather cynical about all of the good reviews.
Friday, December 21, 2007
Food 4 | Service 5 | Atmosphere 5 | Value for money 4