All reader reviews by Anonymous
This was one of the most disappointing experiences of my life. We booked weeks in advance and called to confirm the booking the day before. When we arrived, not only were we made to wait in the doorway for 10 minutes, we were then put downstairs at clearly what was a table that had been hastily set up, with a christmas office party which was in full swing.
We were the only other customers downstairs apart from the party. Nevertheless, and as we had been looking forward to our meal, we ordered our starters and main courses.
When my starter arrived, the presentation was lacking. I had prawns and I wouldn't have served these in my home, let alone a prestigious restaurant. One of the heads of the prawns had detached , and had merely been placed by itself on my plate. Determined to carry on and have a nice meal, our main courses arrived. We had the lobster ravioli. I eat and cook pasta regularly, and am well aware pasta should be served al dente. The pasta was actually completely undercooked.
At this time, we were both so fed up of not being able to hear each other speak (the christmas party was very boisterous) we decided that we really had to leave. I have to say that this really upset me that we were treated in such a fashion. I have been to this restaurant in the past and had a lovely time.
I was made to feel like I didn't matter, and the poor waitress (there was only one waitress allocated to downstairs - probably as they had thought they would only been waiting on the christmas party) was absolutely rushed off her feet. She was very nice when we complained about our treatment, and understandably we were not asked to pay for the food we had eaten.
I obviously won't ever be dining at any of Zilli's restuarants ever again (I have been to Zilli Fish and the Bar/Grill) and the friend I was with will no longer be taking clients there to entertain.
This ruined a very lovely day - we had spent the day at The Sanctuary and this was supposed to round the day off.
I still cannot quite believe the way we were treated and am dumbfounded that they thought we would be happy to sit and have a meal in a room full of drunken party goers in the corner of the room next to the toilets.
Friday, January 11, 2008
Food 0 | Service 0 | Atmosphere 0 | Value for money 0