All reader reviews by j

The Cuban (Camden)

If you're looking for fantastic service, fantastic food then don't come here.

My best friend organised for both our birthdays to be celebrated there this evening and confirmed the table this week for 11 of us.

We arrived and our 'reserved area' was occupied by other drinkers, when speaking with the waiting staff they looked on watlessly whilst myself and my 10 guests stood waiting for them to move the other customers.

They then offered us the empty but reserved area for another party instead-but this was unsuitable as there was not enough space.

We asked for the manager this took 15mins of more waiting standing around, whilst no-one wanted to take ownership of the situation. Both myself and 3 of my guests spoke with 3 other members of staff before they even started to move the customers that were sitting and dining in our area.

To make matters worse the other party arrived and of course that host was also not impressed.

Finally 20mins into us arriving we were seated - a manager had still not appeared and when he did, he was cocky and arrogant.

We had to ask for a free round of drinks, instead of being offered something to smooth the situation over and to add insult to injury when our mains arrived one of my guests was then informed that they had ran out of the dish he had ordered.

He was eating his steak once we had all finished,not the way I had planned to spend my birthday.

The food was average, but as a whole a bit hit and miss-most of the steaks were good, but the chicken was dry and my rump of lamb terrible - fatty and tough (i'd asked for medium rare).

This place is only good for a night out for listening to cuban music and drinking, forget it for food you'll be disapointed and the service is non-exsistent.

Saturday, January 26, 2008
Overall rating 1 stars
Food 1 | Service 0 | Atmosphere 1 | Value for money 0

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