All reader reviews by Liz

Masons

We went for a meal just over a week ago to celebrate a 50th birthday. The service was appalling for what should be a top class restaurant. The plates were banged down by 16-17yr old young waiters with no service skills, the food was luke warm and the sauce was non existant. The orders were taken wrongly and we waited over 20 mins for our bill. We asked for liquer coffes which were bought up, removed from saucers and "plonked" down on the mat of the nearest diner to pass to the recipient!

I have emailed the manager for his response, I had no reply to my first email, so I emailed again to ask if they have received it. I received a short badly spelt reply saying they would deal with it in due course, I am still waiting, surely it does not take a week to look into a basic complaint. I have given them time to reply , but they obviously have no thought for their customers. We certainly wont go back and would not recommend this restaurant to anyone.

Saturday, March 01, 2008
Overall rating 0 stars
Food 1 | Service 0 | Atmosphere 0 | Value for money 0


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