All reader reviews by Sophie
I recently (8th April) celebrated my birthday at Island Fusion restaurant and I must say I was really looking forward to it as it a nice, cosy and intimate venue. Prior to my celebrations I had put down a £100 deposit for a party of 10-15 people and was promised balloons and the sounds of Stevie Wonder "Happy Birthday to you" upon my arrival.
However, I was extremely disappointed on the night. We were given a separate "party menu" which was extremely limited and I was not told upon booking that we would have this menu. When it came to ordering the starter my party guests couldn't each have what they asked for because the restaurant had "run out". Also a group of my guests waited nearly an hour for their starters. Furthermore, we had to wait THREE hours for our main course. We arrived at 7.30 and did not eat our mains until roughly 10.20pm, please bear in mind that the restaurant closes at 11pm.
While we were waiting, our waitress didn't even update us on how long our food would take or, why it was taking so long. When asked, her attitude was uncalled for.
Although the owner of the restaurant did give us a bottle of wine free and a round of drinks to apologise, the waiting time was still unacceptable. Their reasoning for this was because I had a party of 19 instead of 15 (which is what they were originally told) I think this reason is not one at all, as far as I am concerned restaurants should be able to cater for however many seats there are in that restaurant....it's what they are supposed to and expected to do.
In regards to food quality, it is standard, not worth £20pp at all, and the portion sizes are quite small too. Also, all dishes are meant to be served with plantain and green salad, it clearly states this on the menus, but we didn't get either, when asked we were told it would cost extra!
In addition, there were so many discrepancies with the bill. In my opinion, the owner and manger cannot run a restaurant well at all and are obviously very inexperienced.
Considering we spent nearly £500 in Island Fusion it is a disgrace that the service was such a disgrace. The restaurant has only been open for 5 weeks, according to the owner, but it won't stay open for another 5 weeks if it carries on with that kind of service. I, or the rest of party, certainly won't be going back!
Thursday, April 10, 2008
Food 3 | Service 0 | Atmosphere 2 | Value for money 0