All reader reviews by JR

Galvin at Windows

We booked for a special occasion and having read these reviews were really looking forward to it but were very disappointed. I had requested a window table when we booked and again on the day so disappointed to be sat in the second row on the lower level which gave the worst views.

Service was shockingly slow - 30 minutes to order and over an hour for starter. Our hostess introduced us to our waiter but he was rarely the person who came to us and it seemed to be a mix of about 5 different staff which made it very impersonal. There were a lot of people checking the table and not enough actually serving. The exception being the sommelier who was helpful with our choice and very attentive and friendly.

We went for the a la carte and the starters were delicious and my husbands main of John Dory was superb but my halibut was raw and while I do always prefer my food rare, this was difficult to cut. The manager came and took it away telling me they would now pan fry me a fresh one. This took 10 minutes to come by which time my husband and long finished his and the fish was pale and showed no sign of colour or crispness from pan frying and was just dry on the edges which seemed more like it had been put in the oven for 5 minutes as the rest of the dish was much hotter than any of our others which had all been only just hot enough. When I commented on this I was told it was definitely pan fried but that we would not be charged.

Our pudding was fantastic - pear tarte tatin - but by now we were actually more keen to call it a day and were disappointed when we were overcharged on the bill for my husbands food and one of the drinks.

Definitely would not go back. Food quality was mostly fantastic but service was nowhere near what I would expect at this level.

Friday, May 09, 2008
Overall rating 5 stars
Food 7 | Service 2 | Atmosphere 6 | Value for money 3

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