All reader reviews by foodiefro

Santo

I really wanted to like this place. I think London is crying out for some more Mexican restaurants. We had two margaritas which were exemplary, if slightly on the small side. Our friend was running late so we ordered some starters while we were waiting. We waited, waited and finally enquired where our entrees were. (apart from us and 2 other tables the restaurant was deserted.) Our waitress apologised and explained there had been a mix-up with our order but by then 45 minutes had passed and we were still without our guacamole and corn chips and ceviche. Surely not that difficult to make fairly quickly?

My husband and I both ordered enchiladas - the vege and chicken version. My friend ordered the special burrito with asparagus. His burrito was underdone, asparagus nearly raw. Our enchiladas were awful. Bland, uninspiring. Drenched with cheese but very little else. A few scraps of chicken and some very basic vegetables. No rice, refried beans or even guacamole....and they were priced between 11-13quid. I can make a better enchilada using a kit from Sainsburys.

Because of the poor service we opted not to pay the 12.5% service charge. I have never asked for this to be deducted but felt quite strongly given then slow service and average food.

When the manager asked for our comments we were honest and told him that our main courses had been disappointing. He was extremely agressive and condescending and suggested that because we had never been to Mexico, we could not possibly have an opinion on what constituted decent Mexican food. I haven't been to Japan either but I know the difference between good and bad sushi. Very disappointing

Monday, June 09, 2008
Overall rating
Food 3 | Service 3 | Atmosphere 6 | Value for money 4