All reader reviews by Anonymous

Caribbean Scene

I read the reviews of the Caribbean Scene and they seemed very mixed. One of our party of 7 had dined there and their experience that time had been good. I am sorry to say that that was not our experience tonight. Indeed I am so upset about the evening that I am writing this review at 22.46pm so that others are really clear about what might be possible should they decide to dine at Caribbean Scene. It was beside the point that the waiter, who did his best to serve us well, but had to return to our table for the 5th time during the meal to tell us what we had ordered was not available. Even he said that he felt embarrassed and slightly scared to approach us one more time with the bad news.

It was the attitude of the Manager and front of house Manager that is both maddening and upsetting. There was a complete disregard for the customer. Whatever our complaint, an excuse was lauched our way, "We have had a very busy weekend," "We have run out of .....because so many people have been to the restaurant" etc. etc.etc. He seemed not to understand that that is not our worry nor our concern. Not only that but he seemed completely unable to deal with the conflict that inevitably follows when dealing with customers who were disappointed, felt let down, and finally overcharged. Sadly one of our party paid the bill without checking whether the service charge had been added. £14 had been added to the bill and although we had been served two of the meals 10minutes before the others arrived, ordered on 5 seperate occasions only to have the waiter come back some time later to tell us that that was not available. Needless to say he refused to refund the £14. I have never been to a restaurant ever where the Manager does not have the business sense to listen to the customer. We will certainly not be returning,to this restaurant that has left a very sour taste in the mouth. What is most upsetting is that somwhere like Caribbean Scene is allowed to get away with this.

Tuesday, July 29, 2008
Overall rating
Food 3 | Service 0 | Atmosphere 1 | Value for money 0