All reader reviews by Dylan
Formerly my favourite restaurant in Islington (a position now enjoyed by Isarn), I left feeling somewhat disappointed by my last visit.
On the spur of the moment (walking down a cold Upper Street on a Sunday) my girlfriend and I decided to have lunch at Lola's. We have eaten dinner there on numerous occasions previously, and had always wanted to try out their Sunday lunch.
The main contributor to the general feeling of disappointment was the service. The highlights of our complaints being that nobody took our coats when we arrived (we ended up hanging them on our chairs); our waitress managed to splinter the cork in opening our wine and, rather than giving us a new bottle, then poured out half a glass into a glass behind the bar in order to remove the cork pieces; and, our waitress then failed to ask how we wanted our beef cooked. With respect to the final gripe, we assumed at the time that this was because the beef was cooked to set a level, although this turned out to be an incorrect assumption when every other lunchgoer was asked how they wanted their meet cooked (having been asked for their coats on arrival!). All small points, I know, but when combined with other issues made us feel as though we weren't valued as customers (a stark contrast to the previously experienced high levels of service).
Leaving aside the service, food was a fairly high standard and the atmosphere was pleasant enough for a Sunday afternoon, although the restaurant is starting to look a bit tired. The plastic flowers are bad enough, but the ancient extractor fans and discoloured blinds could really do with some attention.
I still like this restaurant a lot and will certainly return again, but with a hope that the service returns to the level of old (and perhaps that they choose to give the place a lick of paint!).
Tuesday, February 28, 2006
Food 7 | Service 3 | Atmosphere 4 | Value for money 5