All reader reviews by DCL

Hare and Tortoise (Bloomsbury)

We had an appalling dining experience at Hare and Tortoise today!

They first brought out the mains before our starters. When we said we'd asked for the starters first they took back the mains but then proceeded to place our mains at the service counter and left them there while we ate our starters.

When we finished our starters (after 15 minutes) they then offered us the same mains that had been sitting at the service counter for over 15 minutes. When I asked whether they were going to re-cook the mains the waitress offered to reheat them for us. We said no and asked that the mains be freshly cooked again. They took back the food and then brought them out again after only 5 minutes and it was quite clear that the dishes had merely been reheated! When we asked the waitress whether the food had been re-heated she flat out lied and claimed that they had not been re-heated.

When we asked to speak to the Manager she didn't even apologise for the incident but proceeded to tell us not to disrespect the staff and to lower our voices!

We will never be returning to this establishment again. It's quite clear that they have no consideration whatsoever to ensure customer satisfaction and have no qualms at all about being rude to their customers!

Saturday, November 01, 2008
Overall rating
Food 7 | Service 0 | Atmosphere 0 | Value for money 7