All reader reviews by SophieW1

Dollar Grills & Martinis

I WAS REALLY DISAPPOINTED BY THIS RESTAURANT:-

1) They lost our booking, and thus gave us an awful table by the door with blasts of chilly, smoke-filled, air hitting us every time the door opened

2) They took no less than 38 minutes to bring our drinks and had to be asked four times to bring them.

3) They entirely lost one order, and made a mistake with one of the burgers ordered, which they tried to cover up and claim it was actually the dish we had ordered. It wasn't, and when we were promised it would take "two minutes" for the replacement, we had to wait 20 minutes.

4) We found you got served more quickly if you went straight to the kitchen to pick up your own water/condiments.

Overall, staff were just woefully incompetent, service was slow, and the food was entirely unremarkable - you get better burgers for less money and service at Gourmet Burger Kitchen. Management did give us one burger free, but then added on an extra cocktail to the bill by accident. We were embarrassed for them. The restaurant has far too many covers for its capacity. The Martinis (when they came) though were excellent. But I'd warn you that you will have a long wait to receive them, and may not even get the one you had ordered. AVOID.

Thursday, November 13, 2008
Overall rating
Food 5 | Service 0 | Atmosphere 8 | Value for money 4